24/7 Emergency Care

Terms and Conditions

SMS, WhatsApp, RCS, and Email Communication

By sharing your contact details and opting in, you agree to receive communication from SRM Prime Hospital and its affiliated entities through SMS, WhatsApp, RCS (Rich Communication Services), and Email for the purposes listed below:

1. Purpose of Communication

  • Healthcare Communication
    • Appointment confirmations, reminders, and follow-ups
    • Lab and diagnostic test status updates
    • Prescription or medication notifications
    • Vaccination alerts or periodic health updates
  • Health Tips and Awareness
    • Preventive care advice
    • Doctor-authored blogs and seasonal health alerts
    • Wellness programs and health campaigns
  • Promotions and Service Announcements
    • New service or facility launches
    • Special health packages and limited-time offers
    • Festive or seasonal discounts on diagnostics and treatments
  • Patient Engagement and Feedback
    • Post-visit feedback or surveys
    • Service experience ratings
    • Notifications related to grievance redressal or support resolution

2. Consent and Data Privacy

  • Your personal data (including mobile number and email ID) will be used solely for authorized communication purposes by SRM Prime Hospital and its authorized partners (e.g., IT service providers, marketing platforms).
  • We do not sell your personal information to third parties.
  • All communication will adhere to applicable data protection laws and guidelines.

3. Opt-Out Option

  • You may opt out of promotional messages at any time by:
    • Replying “STOP” to SMS or WhatsApp
    • Clicking the unsubscribe link in our emails
    • Messaging “STOP” in RCS chat (if supported)
  • After opting out, you may still receive essential communications (e.g., appointment reminders, reports, patient care updates).
  • We do not sell your personal information to third parties.
  • All communication will adhere to applicable data protection laws and guidelines.

4. General Disclaimer

  • SRM Prime Hospital is not liable for communication delivery failures due to telecom provider restrictions, spam filters, or technical disruptions.